 | Full-length courses with video/audio for individual study featuring a randomized final exam Student certificate displays student name, final course grade, name of course, date. Learn More... |
 | Shorter courses - no video/audio - for individual study featuring brief final test. Student certificate displays student name, final course grade, name of course, date. Learn More... |
 | Chapterized video-based training suitable for group discussion. Brief discussion guide. Course certificate displays date of session and up to fifteen participant names. Learn More... |
| | Full-length programs. |
| But I Don’t Have Customers(Video-On-Demand) - CUS009-VOD | $199 '3 days' | |
| | If your employees respect internal customers as if they were paying clients, the attitude will carry over to their dealings with external clients. By asking questions, listening and keeping their word, your employees can cultivate a superb customer-se |
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| Customer Service: But I Don’t Have Customers! (Self-study Online Course) - CUS009-INT | $19 Flash | |
| | Teach your employees to respect internal customers as if they were paying clients. |
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| Customer Service: But I Don't Have Customers! (Public Sector) (Online Course) - CUS010-INT | $19 Flash | |
| | You do have them. Your internal customers. |
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| Customer Service: Difficult Customer ALERT (Self-study Online Course) - CUS003-INT | $19 Flash | |
| | Details a simple process which takes an unpleasant situation and turns it into a positive interaction. |
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| Customer Service: Telephone Courtesy (Self-study Online Course) - CUS002-INT | $19 Flash | |
| | Demonstrates courteous and effective telephone techniques to ensure that your customers keep calling back! |
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| Customer Service: The Royal Connection(Video-On-Demand) - CUS002-VOD | $199 '3 days' | |
| | Serve your customers well, treat them like a king and reap the royal rewards |
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| Customer Service: The Royal Treatment (Online Course) - CUS001-INT | $19 Flash | |
| | How do you serve the "king" of the corporate world? |
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| Customer Service: Who Cares? (Self-study Online Course) - CUS042-INT | $19 Flash | |
| | Organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! |
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| Customer Service: Who Cares? (Video-On-Demand) - CUS042-VOD | $199 '3 days' | |
| | Organizations offering EXCELLENT customer service now have a greater competitive advantage than ever before! |
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| Customer Sevice: The Royal Treatment(Video-On-Demand) - CUS001-VOD | $199 '3 days' | |
| | How do you serve the "king" of the corporate world? |
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| Determine and Reach Key Decision-Makers: Sticking to It (Online course) - SAL001-INT | $19 Flash | |
| | Salesmanship by stealth. |
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| Just Incredible! A Customer Service Story - 2nd Edition (Self-study Online Course) - CUS033-INT | $19 Flash | |
| | This refreshingly different program uses humor, drama and irony to demonstrate how customer service really does make a difference. |
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| Listening and Addressing Resistance: Prepare for the Obstacles (Online course) - SAL003-INT | $19 Flash | |
| | Break down the barriers to making the sale. |
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| Quality Service in the Public Sector (Online Course) - CUS013-INT | $15 Flash | |
| | You will go places with this course. |
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| Telephone Courtesy Pays Off II (Online course) - CUS014-INT | $19 Flash | |
| | Answer the call of courtesy! |
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| The Secret Customer Service Uncovered(Video-On-Demand) - CUS011-VOD | $199 '3 days' | |
| | You do have them. Your internal customers uncovered. |
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| Verify the Decision-Maker and Ask for the Business: Develop the Thirst (Online course) - SAL002-INT | $19 Flash | |
| | You're in, now what? Find out the next step to prospecting. |
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| Who Cares (Government Version) (Online Course) - CUS043-INT | $15 Flash | |
| | You do! |
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