| The FranklinCovey eCampus FAQ - Frequently Asked Questions |
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Who produced the courses being offered?
Courses are produced by FranklinCovey and Coastal Training Technologies as indicated on the product detail pages. Both FranklinCovey and Coastal have been producing award-winning training programs for more than 20 years.
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What does 'quantity' mean when ordering access to a course?
A quantity of '1' when ordering a course means that the course will be available for one person to take.
All individuals ordering a course for themselves would leave the quantity set at '1'.
Those wanting to arrange course access for more than one person would use 'quantity' to designate how many people -
if you want to take a course along with five other people in your company, you would order a quantity of '6'.
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Can I test the video and hear the audio before ordering?
Yes, and we request that you do so before ordering.
Click here to test your ability to see the video and hear the audio.The Flash player is required for viewing these courses.
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How long will I have to take each course?
For each course you order (or each course assigned to each student), you have 90 days to start each course.
From the point at which you first start a course, you then have 30 days to complete the course.
However many courses you wish to order, ensure you can begin them within 90 days.
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Can I go through the courses more than once?
Yes. Referring to the 30-day window of time for you to complete each course that means you can access the course as often as you wish within that 30-day period.
The course allows three completions of the final test.
Upon completing the final test you can continue to review the course material until the 30-day period has lapsed.
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Will I have access to the
courses right away?
Yes! Access is immediate upon acceptance of your order.
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What is a Group Manager, and is it difficult to be one?
'Group Manager' is how we refer to a person who chooses to order course access on behalf of others.
Anyone who orders courses for other than their own use (though a Group Manager may also take courses), be it for one person or 20, becomes the Group Manager for that account.
It is not difficult to be a Group Manager - the Group Manager is responsible for enrolling the other students and assigning the courses.
The Group Manager may also access three simple reports to track the progress of the enrolled students.
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Can
Group Managers take courses as well?
Yes, Group Managers can take courses. When ordering your courses accesses,
simply be sure to count yourself as a student so you have enough seats.
When you are assigning courses to students, be sure to assign training for yourself.
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What sort of reporting or proof is there that someone took
the training?
For individuals, the ‘completion certificate’ is your proof of completing the training.
For the Group Manager, three reports are available to track the courses and enrolled students,
which you can save a print via Excel.
Group Managers may also print student certificates.
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What are
the ‘Certificates of Completion’?
As part of the reporting process, each student (and their Group Manager) may print out a certificate of completion upon conclusion of the course.
This serves as a document for students to keep, and Group Managers to add to student files.
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The site said I will get emails, but I’ve not received any.
If you are using an anti-Spam email manager, it may be preventing emails from this site. Be sure to check your ‘spam’ folders, and set your management program to allow emails from this site.
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Is it OK if I use Pop-up ad blockers?
While you are accessing this site, we require that you disable your pop-up blocker, OR simply allow pop-ups for this site. You will not receive any pop-up ads from this site.
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What are the VOD courses?
VOD – Video-on-Demand – courses are suitable for group training.
Courses consist of video storyboards in issue-focused segments to
provide an excellent vehicle for group discussion. Courses conclude
with a discussion guide to ensure the key training points are
emphasized.
Use of the course allows for up to fifteen participant names to be listed
on the session certificate. Courses are assigned to a facilitator who has
the responsibility of organizing the training sessions, keeping track of
those in attendance, then adding those names to the certificate prior
to printing.
VOD courses are purchased for a specific period of time, during which
the group manager can organize multiple training sessions.
Simultaneous training sessions are not supported. A 'training session'
begins when the course is accessed and ends when that session is
completed. Sessions can be bookmarked as needed, then resumed at
a later time providing it is prior to the expiration of course access.
VOD courses require a PC or projection system equipped for video and
audio, a broadband internet connection (dial-up not recommended),
plus Windows Media Player and Flash.
Learn more about the course
formats under ‘About the Courses’.
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